Refund Policy

By purchasing any AptChat subscription or service, you acknowledge that you have read and agreed to our Privacy Policy, Terms of Service, and this Refund Policy.

• Monthly and yearly subscription fees are generally non-refundable once the subscription has been activated.
• If you cancel your subscription, it will remain active until the end of your current billing period.
• No partial refunds are provided for unused days or remaining subscription periods.

• Custom development or integration services.
• Setup, onboarding, or implementation charges.
• Professional consultation or technical support services already delivered.
• Any promotional, discounted, or special-offer subscriptions unless otherwise stated.

Refund requests may be considered only in exceptional circumstances, including:

• Duplicate or accidental payments.
• Incorrect billing due to a verified technical error.
• Failure to activate the purchased subscription because of an AptChat system issue.

All such requests will be reviewed individually, and AptChat reserves the right to approve or decline any refund request.

You may cancel your subscription at any time through your account or by contacting our support team. Cancellation prevents future billing but does not automatically qualify for a refund of previous payments.

If AptChat permanently discontinues a paid service without providing an equivalent replacement, eligible customers may receive a prorated refund for the unused portion of their subscription.